At Securis Systems EU, we take on the responsibility of maintaining and anticipating the needs of various processes and functions for your business.
Our Managed Services Support is designed to improve your operations and reduce costs. By outsourcing these tasks to us, you can focus more on
your core activities without the burden of managing a large in-house team.
We handle everything from system monitoring and maintenance to security management and help desk support. This allows you to cut down on
direct staff employment and benefit from our expertise and efficient, cost-effective operations. Our goal is to provide seamless service that optimizes
your processes and enhances your overall performance.
With our services, you can rest assured that your business operations are in good hands, freeing you to concentrate on what you do best.
Point of Sale support
At Securis EU, our team is our greatest asset. Our team consists of 16 highly skilled professionals working with Aloha POS support services; separated in two teams. All our employees have had experience with NCR Aloha POS systems before they joined our company.
We carefully select individuals who not only have a proven track record but also demonstrate a commitment to going above and beyond. Our employees are not only great at troubleshooting and problem-solving but also great team players which ensures outstanding results.
This unique mixture of skill, experience, and teamwork is what makes us a trusted partner in Aloha POS support.
Infrastructure support
Experience working with Aloha Point of Sale systems also brings your hardware and network troubleshooting skills to the test. Our employees excel at installing and configuring all sorts of hardware that’s used in hospitality and retail. Apart from staging and installing, it’s important to know how to properly troubleshoot networking and hardware issues to minimize downtimes and service disruptions. All this experience and good practices provide a comprehensive range of services that addresses every aspect of your system’s infrastructure.
Database management
Our database management services offer you a full spectrum of tasks, including design, implementation, and ongoing administration. We worry about your database optimization, data security and integrity, backup and recovery, as well as troubleshoot and support.
Our commitment and attention to detail means you can rely on us for a stable, secure and high-performing environment.
General level 1 support / Call Center
Our Tier 1 support provides essential, first-line assistance to address everyday issues and inquiries. This includes:
Incident Management: Logging, tracking, and escalating issues to higher tiers if necessary to ensure timely resolution.
Initial Troubleshooting: Quickly identifying and resolving common issues to minimize downtime.
Customer Care: Offering guidance and support to users for routine tasks and operational issues.
Service you need is not listed?
Don’t worry! If you have specific requirements that are not covered on our website, we encourage you to reach out to us. Our team is flexible and equipped to handle a variety of additional services tailored to meet your unique needs. Whether you’re looking for custom solutions, specialized support, or have any other inquiries, we are here to discuss how we can assist you.
Reaching out to us is the first step towards making great business decisions!